Long story short, yes.
I want to start a long term investment on a mutual fund that I selected and I do not have a saving account in this bank, which you will need to have $ transferred monthly to the investment account. I have my forms, my 500K bank draft (nuh, don't trust this) and my temporary IC (as I lost my purse a few days ago).
There.. reached my turn to be served by this first customer service dude.
Dude A: So you want to open a saving account for that?I walked away then paused, and I was annoyed by not giving much details about how exactly it works. I spent my morning to be stuck in the jam, some time to find a parking, waited on the bench, and I got knocked out with a confused mind.
Dude A: You will need a minimum of MYR 250. Can I have your IC please?
Me: I do not have an IC.. now. But I can show you my temporary IC.
Dude A: I am sorry sir, we will need that otherwise the system won't pass you.
Me: So does it mean I have to wait 3 weeks before I come here?
Dude A: Yes. I'm sorry.
Dude A: We need your IC, the system has to scan it.
Me: And there's nothing I can do here anymore today, right?
Dude A: Yes, I'm sorry.
I waited to be served again and this time (by a lady) I got my answer. To start an investment, you do not need a saving account, it's only for the convenience of not needing you to visit the bank to deposit $ for the investment every month. Basically, I could just start it by dumping all my 500K into it, which of course is not my plan. So there're a few options:
- Create the investment account, pass them my 500K.
- Come back 3 weeks later to open a saving account, OR,
- Come back every month to deposit your $.
- Wait for 3 weeks to open both accounts and start the investment with your desired amount of $.
I have some Customer Service experience (I worked in both the Atlassian and MuleSource team) and there're a number of things that you have to avoid while handing a ticket / customer.
- Never assume that the customers are smart. Like me, I was clueless. So, ask them questions.
- Don't jump into solution too fast. Get the context right and make sure that both of you are on the same understanding.
- Always give them a solution, if not, workarounds, still not, explain why.